Refund Policy
The short version: you have 7 days from the day your order is delivered to request a refund. Email us at support@wonder-days.store with your order number and we'll take care of it.
1. 7-Day Refund Window
If you are not happy with your purchase for any reason, you may request a refund within 7 days of the delivery date shown on your tracking. Requests made after this window unfortunately cannot be accepted.
2. Conditions
- The item must be unused and in its original packaging.
- Please include your order number and the email used at checkout in your request.
- For damaged or defective items, attach a photo or short video of the issue — this lets us resolve it immediately, often without a return.
3. Damaged, Defective or Wrong Items
If your order arrives damaged, defective or not what you ordered, contact us within 7 days of delivery and we will send a free replacement or issue a full refund — your choice. You will not pay any return shipping in this case.
4. Returns
For change-of-mind refunds, we may ask you to return the item. Return shipping costs are the customer's responsibility unless the item arrived damaged, defective or incorrect. Do not send a return without contacting us first — returns sent without approval cannot be refunded.
5. Refund Processing
Once your request is approved, the refund is issued to your original payment method within 3–5 business days. Depending on your bank or card provider, it may take a few extra days to appear on your statement.
6. Non-Refundable
- Items reported after the 7-day window.
- Items that have been used, installed or damaged after delivery.
- Gift cards and clearance items marked "final sale".
7. Late or Missing Refunds
If you haven't received your refund after 10 business days, first check with your bank or card provider, then contact us at support@wonder-days.store and we will trace it with our payment processor.